How to Raise a Limit

To help keep your account secure, debit cards, mobile deposits, and transfers each have built-in limits. These limits are designed to help protect you from fraud and unauthorized activity. We also know that life doesn’t always fit within those limits, whether you’re making a large purchase, depositing a bigger check, or moving more money than usual. If you ever need a little more flexibility, we’re happy to review your request and help you find the best solution.

By Online Banking

You can request a limit increase through online banking by going to Communications > Account Service Requests > Limit Change. You’ll have the option for the following:

• Debit Card Purchases: using your debit card in person or online to make a purchase
• Transfers: sending or requesting money from one of your accounts outside of Walden. Business partners can send or pull money from their accounts outside of Walden, vendor and merchant payments, payroll, or other types of business transfers using our ACH or Wires feature.
• Mobile Check Deposit: making a deposit on your smartphone or tablet through our mobile app
• ATM Cash Withdrawal: using your debit card at an ATM or doing a cash advance at another bank

Enterprise Package business partners will also have the option to increase their remote deposit scanner limit.

You’ll be prompted to enter the requested amount you would like, how long you need the limit increase for, and the reason for the request. Once you hit submit, the request will be sent directly to our Partner Experience team.

Requests submitted before [CUTOFF TIME] EST Monday through Friday can typically be reviewed and implemented by our team on the same business day. Requests made after hours or past our cutoff time will be reviewed the next business day. We will follow up with you through the Message Center once your request has been reviewed.

You can also send us a secure message by going to Communications > Message Center with details about your request or any questions you have.

For business accounts, all requests must be submitted by an authorized signer on the account.

By Phone

Give us a call at (603) 227-6801 Monday through Friday, 8am to 4pm EST and speak with a member of our Partner Experience team. Let us know whether you’re requesting a higher debit card, mobile deposit, or transfer limit, along with the amount you need.

For business accounts, we’ll need to speak with an authorized signer on the account before making any changes.

Requests received before [CUTOFF TIME] EST Monday through Friday can typically be reviewed and implemented on the same business day. Requests made after hours or past our cutoff time will be reviewed the next business day. We’ll confirm next steps and let you know once your limit has been updated.

Walkthrough: Requesting a Limit Increase

Mobile app

1. Log into the Walden Mutual Bank mobile app.
2. From your home screen, select More in the bottom right hand corner.
3. Select the Communications dropdown, then Account Service Requests.
4. Select the type of limit you would like to change from the section called Limit Change.
5. Complete the required information and select Submit.

Online browser

1. Log in to online banking.
2. From the main menu select Communications > Account Service Requests.
3. Select the type of limit you would like to change from the section called Limit Change.
4. Complete the required information and select Submit.