Hello, Partner!
We're happy you're here
...and grateful for your support of our mission: to enable anyone to make positive and lasting change in our local food ecosystem. Hopefully these FAQs will help with any questions you may have!
Contact Us
What's the best way to get in touch?
Our phone number is (603) 227-6801. We're available 8AM-4PM (Eastern Time) Monday through Friday (except federal holidays).
We're also available via email: partners@waldenmutual.com. We recommend using the secure Message Center in online banking and our mobile app to discuss any account details.
Send any mail to us at:
Walden Mutual Bank
66 N. Main Street
Concord, NH 03301
To activate your debit card, call (800) 992-3808. To report it lost or stolen, call (800) 472-3272.
About our accounts
What kind of account is the Grow Local Business Account?
Our Grow Local Business Accounts serve as checking and operating accounts for all types of businesses. It comes with support for transfers via ACH, wire, and bill pay - plus mobile check deposits though our mobile app. Other features include employee subuser accounts, debit cards, and the ability to sync balance and transaction information with Quickbooks Online. Additional insurance above the FDIC insured $250,000 is available upon request.
What kind of account is the Grow Local Community Account?
Our Grow Local Community Accounts are for non-profits. They have all the same features as the Grow Local Business checking account – except with interest! Read more about our Grow Local Community accounts here.
What's the minimum initial deposit?
While we require a $100 minimum initial deposit, we encourage you to initially deposit at least $1,000 into any Grow Local Business or Community accounts within 60 days of account open.
Are there fees on the accounts?
Our Grow Local accounts don't include any monthly maintenance fees. For a full inventory of our account fees and charges, visit our Account Charges page.
Opening an account
What do I need to apply for an account for my organization?
You’ll need to complete our account application, which asks questions about your organization and account usage. Additionally, we may need the following organization documents (based on your business formation type):
- Articles of Incorporation (or a state certified Business Formation or Organization certificate alongside your EIN/SS4 award letter) and the organization’s 501(c) document (if a non-profit)
- Organization's W9
- Beneficial Ownership Form (listing any individual or entity that owns 25% or more in the entity; we don't need this if you're a sole proprietorship, general partnership, or unincorporated association)
- Deposit Resolution (or a Corporate Resolution if you're a corporation)
How long does the application process take?
Once we receive all the requested materials and individual identification information, it usually takes 5 business days to complete our internal review and communicate next steps.
Can I open a second account for my same business?
Yes! We allow up to 5 accounts per organization (and consider exception requests on a case-by-case basis). We require a minimum initial deposit of $100 per account. Please reach out to us via the Message Center to submit your request.
How do I open a CD?
You'll first deposit at least $1,000 (the minimum initial deposit to open a CD) into your Grow Local account. You'll then submit a CD request (under "Accounts" > "Open a CD" within online banking or our mobile app) that includes the amount and term. When we receive your request, we transfer the funds from your Grow Local account to your new Local Impact CD. Once complete, you'll receive a receipt in the Message Center.
Notes: Rates are subject to change daily and are always current on our website. Once opened, you cannot make changes to the CD's term or add additional funds until maturity. The interest will compound daily and be deposited into the account monthly. Penalties apply for closing the account or making withdrawals before the maturity date. See Account Charges for full details.
What happens at CD maturity?
CDs are set to auto-renew at the same term with the rate posted as of the maturity date, however you have a 10-day grace period after the maturity date to make a change. Prior to its maturity, you will receive a notice via mail at the mailing address on file for your organization with your options. Additionally, you can submit a CD maturity request through online banking: "Communications" > "Account Service Request" > "CD Maturity Change".
Can I link my personal account and accounts for my organization?
You can access your personal accounts and accounts for your organization under a single login. Simply submit a request via the Message Center.
Getting Setup
How do I register my organization's account for online banking?
Head to our website, click “My Account”, then ‘Register.’ Make sure to click "Register my business account". Follow the prompts to define a username and password.
Where do I login?
Easy! Click “My Account” in the upper righthand corner of any page on our website.
How do I navigate online banking?
- Accounts – View your Grow Local accounts, CD accounts, and/or loan accounts here. Transaction details will show your credits and debits. The down arrow above "Descriptions" will allow you to download your transaction details in various formats (including for upload to Quickbooks Online).
- Money Movement – Initiate transfers via ACH, wire, and bill pay using accounts at Walden or other financial institutions.
- Business Services – Set up and manage subusers and payees under "Admin Configuration". View basic reports under "Reports".
- Communications – Submit requests for things like debit cards or checks, or changes to transfer limits under "Account Service Request". View your monthly statements under "Documents". Or shoot us a note if you have a question in the Message Center!
- Tools – Adjust your account settings or set alerts.
How do I set up the mobile deposit app?
Head to the Apple App Store or Google Play Store. Search "Walden Mutual Mobile Banking" and download. Once downloaded, open the app and enter the same username and password you use to access online banking via the web.
How do I order checks?
Please request checks in online banking through "Communications" > "Account Service Request" > "Order Checks". All check orders must be submitted by a signer on the account. To view our check products, send us a message through the Message Center in online banking. If you plan to order checks elsewhere, we can (upon request) provide a MICR spec sheet.
How do I order a debit card?
Please request debit cards in online banking through "Communications" > "Account Service Request" > "Order Debit Card". Debit cards typically take 10-14 business days to arrive and are mailed to the organization's address as listed on the account.
The request for debit card(s) must come from a signer. If you are requesting debit cards for non-signers to the account, there are additional steps required. Please email us at partners@waldenmutual.com.
How do I activate my debit card?
You have 60 days to activate your debit card. To activate the card, please call 1-800-992-3808. You will be prompted to enter the organization’s phone number and your SSN.
If you run into issues activating your card, give us a call at (603) 227-6801 to troubleshoot.
What are my debit card limits?
For security reasons, your debit card has transaction limits. Transactions may be declined if your limits are exceeded. Limits are for a 24-hour rolling period (not a calendar day).
For ATM withdrawals: $1,010 total
For point of sale purchases: $5,000
Request a debit card limit change by going to "Communications" > "Account Service Request" > "Limit Change - Debit Card Purchase or ATM Cash Withdrawal".
How do I withdraw cash?
You can go to any ATM to withdraw cash. We reimburse up to $15 per month in ATM fees (domestic or foreign). Reimbursements are issued as statement credits on the 15th of each month.
Can I order a scanner if I have a high volume of checks?
Yes! Please reach out to partners@waldenmutual.com if interested in ordering a scanner.
How do I integrate with Quickbooks?
You can download your transaction history and manually upload to your Quickbooks account under "Accounts" > "Transactions". Click on the little blue down arrow to select "Download Transactions". Select the Quickbooks format.
Alternatively, you can directly integrate your account with Quickbooks. Quickbooks provides a range of options - which you can review here.
How do I integrate with other platforms like Zelle or Bill.com?
We do not currently offer Zelle. However, you can link your Grow Local account and debit card to other P2P apps like Cash App and Venmo. For any third-party platforms (ex. Bill.com, Stripe, Gusto, etc.) that link to external bank accounts via routing and account numbers, simply enter your Walden information to integrate.
Where can I view my monthly statements?
You can view monthly statements under "Communications" > "Documents" > "Statements" in online banking. If your statements aren’t appearing, proceed to "Communications" > "Documents" > "Subscription Settings" and click the gear icon to confirm that all accounts are set to online delivery.
Where can I get a bank letter verifying my account information?
You can request a bank letter in online banking through "Communications" > "Account Service Request" > "Account Verification Letter".
Help! I forgot my password and/or username!
Not a problem! You can reset username or password by clicking “My Account” in the upper righthand corner of any page on our website, and then clicking "Forgot username/password".
Subusers
My subuser didn’t seem to get their username.
When you set up a subuser, they automatically receive an email with a temporary password - but their username is not included. Securely communicate the username that you defined for them via a separate method.
Help! My subuser can’t seem to submit a mobile deposit check.
Make sure the "Remote Deposit Capture" permission is toggled on under "General Permissions", and that the "Transfer Funds Into" permission is toggled on under "Account Access" (within "Business Services" > "Admin Configuration" > "Users").
I’d like to approve any transactions that my subuser sets up.
The subuser must have the "Submit" access level set for the relevant transaction type under "Payment Permissions" (within "Business Services" > "Admin Configuration" > "Users"). Then, toggle on "Dual Authorization Above" and set the amount to "$0".
Money Movement
How do I fund my account?
Here are five easy options for moving money into your account:
- Initiate an ACH transfer out from another bank using our routing number (011402121) and your Grow Local account number.
- Link an external account within online bank or our mobile app ("Money Movement" > "Single ACH" > "Add Account") and initiate a transfer in.
- Deposit a check using your device camera and our mobile app ("Check Deposit").
- Initiate a wire transfer from another bank to Walden. View instructions here.
- Mail a check to Walden Mutual Bank, 66 North Main Street, Concord, NH 03301. Make it out to yourself, and write "For Deposit Only" on the back - along with your Grow Local account number. Do not sign the back.
How do I wire funds to my account?
We use an intermediary bank, Atlantic Community Banker's Bank, for incoming wires. It’s a different routing and account number - so review the wire instructions on our website!
When will my funds be available?
- Checks: For deposits made before 3PM ET on a business day, the first $225 is usually available before the end of that day. Any remaining balance will have a (minimum) 2-business day hold. Please note that longer holds might apply to mobile check deposits due to other factors (i.e. check amount, relationship history) and, if applicable, you will be notified in Message Center. For specific questions, please feel free to reach out.
- ACHs: Subject to our funds availability policy, but generally ACH transactions post by 4PM ET on the 3rd business day.
- Wires: Once we receive an incoming wire to your account, we post it same-day.
When do I need to submit an outgoing transfer by?
All wires need to be submitted by 3PM ET (2PM ET if an international wire) to be processed same-day. Similarly, all ACH transactions must be submitted by 3PM ET to be posted same-day, if approved. Note that ACH transactions may take 2-3 days to arrive and/or be posted at the receiving financial institutions depending on their policies.
When submitting an ACH transaction, the date picker within online banking will only allow date selections 2 days or more in the future. This is the intended "delivery date" by which the receiving financial institution will receive the funds. We send out ACH transactions same-day if received by 3PM ET.
What is Bill Pay and how do I use it?
Bill pay is an alternate way of making payments within online banking and our mobile app, including single or recurring transfers to individuals or businesses.
Some commonly-used payees (i.e. utility providers, credit card issuers) will be enabled for electronic payments. For others, you'll provide payment information and the payee will receive a paper check in the mail. An estimated delivery date is provided for all payments.
The account you are paying from must have available funds equal to (or greater than) the payment amount on the date the payment is delivered, or the payment may not be completed.
To access in online banking: "Money Movement" > "Bill Pay"
In our mobile app: "More" > "Money Movement" > "Bill Pay"
What are the limits on my account?
All mobile deposit checks have a limit of $10,000 one-time or daily, $25,000 weekly, and $35,000 total monthly. If you have high check volume, please request a limit increase by going to "Communications" > "Account Service Request" > "Limit Change – Check Deposit".
To view your ACH limits within online banking, setup an ACH template under "Money Movement" > "Batch ACH", and then add payees to the batch. You will be able to view the daily, weekly, and monthly limits from the "Show ACH Limits" dropdown.
To view your wire limits within online banking, go to "Money Movement" > "Wires". "Show Limits" appears under the Amount section.
If you need a limit increase either temporarily or permanently, please submit a request through "Communications" > "Account Service Request" > "Limit Change – ACH & Wire".
How do I transfer between my accounts?
Transferring funds between your Walden deposit accounts is easy! First, link the accounts. Go to "Money Movement" > "Single ACH" > "Add Account" > "Link to another Walden Mutual Partner’s account to send money" to link the two accounts.
How can I send or receive an international transfer?
If you are sending an international wire, please reach out to us at partners@waldenmutual.com to receive our international wire form. If you are receiving an international wire, please review our wire instructions.
We can receive international ACHs, but are not currently setup to originate international ACH transactions.
Loan Questions
How do I make a loan payment?
Email the team at lending@waldenmutual.com.
How do I make a loan advance or paydown from a line of credit?
Email the team at lending@waldenmutual.com.
Where can I view my monthly loan statements?
You can view your monthly loan statements under "Communications" > "Documents" > "Statements". If your statements aren’t appearing, proceed to "Communications" > "Documents" > "Subscription Settings" and click the gear icon to confirm that all accounts are set to online delivery.
How do I see what my loan payment is? When will I see my amount due/next loan payment?
You will see your next loan payment in online banking 10 days before your receivable is due. All loan payments are set to auto-pay from the deposit account.
Account Security
How can I play my part in keeping my account secure?
- Use a strong password that you have not used anywhere else. Change your password regularly.
- Never log into online banking or our mobile app on public wifi network or in a place someone could see you type your credentials.
- Set alerts ("Tools" > "Settings" > "Alerts") to get notifications regarding account activity.
- Enable multi-factor ("Tools" > "Settings" > "Security") and biometric ("Tools" > "Settings" > "Biometrics") authentication.
- Never give anyone your login information. Even if you have employees or others involved in the business, you should establish a subuser account for them and they should establish their own login credentials.
How can I dispute a transaction?
If you don’t recognize a transaction on your account activity, contact the merchant (often the phone number is listed in the transaction description) to see if they can provide more info; also check with your joint account holder to see if they recognize it. If you believe the transaction to be unauthorized and your debit card is involved, immediately call 800-472-3272 to report a compromised card. We will then need to close it and issue a replacement. Finally, click “Don’t Recognize this Transaction?” and complete the form to report it to us.
How can I deposit cash?
As a digital bank, we don’t handle any cash, and other banks’ ATMs will not accept cash deposits for your Walden accounts. If you need to deposit cash often, consider keeping an account at a local bank and transferring funds from there to Walden. Another option is to get a money order from a post office or convenience store, which you can then deposit just like a check with our mobile app (up to $10,000 daily). And, don’t forget that you could just spend your cash instead of depositing it! Some local independent businesses prefer cash for purchases to avoid costly credit card processing fees.
How will I receive my 1099-INT tax document?
A paper copy of your 1099 is sent by mail in January. Be sure your address is up-to-date by January 15th to be sure it gets to you! You can also reference the total interest earned last year within online banking. From the Dashboard, click into an account and select the “Tax Information” tab. You’ll need to click the “Interest Earned” dropdown at the bottom to see last year’s amount, and you can print that page to keep a summary for your records.
Will Apple Pay and Google Wallet be supported?
We hope to support both Apple Pay and Google Pay in the near future. Due to the substantial work involved with setting these up, we continue to evaluate the timeline, weighing our resources and other product enhancements. Know that these integrations are top-of-mind for our team in 2025, and we’ll be sure to keep you posted as we have more updates to share! In the meantime, our debit cards already support contactless tap-to-pay - just hold it near the reader in the same way you would with your phone.
What’s Walden Mutual Bank’s routing number?
Our routing number for ACH transfers is 011402121. Separate instructions apply for wire transfers.
I tried linking my Walden account to a third-party system and it’s not working.
Since we’re a relatively new bank, there are some systems that don’t yet recognize our routing number (011402121) as valid - even though it’s been ours since October 2022! Unfortunately, there's not much we can do to resolve this on our end, though we’d be happy to provide you with an official account verification letter or voided check if the place you’re attempting to link says this will help. You could also try alternative methods, such as linking your Walden debit card or initiating payment through the Bill Pay feature in our online banking.
Why do some ecommerce sites show my debit card as belonging to a different bank?
Rest assured, we are not secretly owned by any other bank! As a mutual bank, we are owned by our depositors – you and only you! Some ecommerce merchants reference only the first 6 digits (“card prefix”) of a card to figure out what bank issued it. Our card prefix used to be exclusive to a different bank (Wells Fargo). Merchants are now supposed to look at the first 8 digits to see which bank issued the card. If a merchant is still only referencing the first 6 digits, that can lead to this confusion where they display the incorrect bank. While it can be upsetting to see another bank’s name displayed, this won’t affect any transactions!
Can I deposit a check in a foreign currency?
Yes, we can accept checks for deposit in Canadian Dollars (CAD), but not through our app’s mobile check deposit feature. You will need to mail it to us at Walden Mutual Bank, 66 N. Main Street, Concord, NH 03301. Write “For deposit only” and the last 3 digits of your Grow Local account number on the back, but don’t sign it. Keep in mind, it takes 14 business days for us to process these checks, and you'll be charged an International Check Deposit fee. Currency conversion rates are determined at the time of processing the deposit, and there may be additional holds per the funds availability policy in our account disclosures.
I just moved to a new address. How can I update this on my account?
It is important that you inform us of any changes to your contact information. Fortunately, it’s easy to do – just log into online banking or our mobile app and go to Tools > Settings > Contact to update your information.
I just got married, changed my name, or registered a DBA name for my business. How can I update this on my account?
Changing the legal name on your account does require some official forms on our end. Please send us a message in Message Center or give us a call and we will prepare the forms you need.
How do I categorize transactions for budgeting?
Transactions in your Grow Local account are automatically categorized based on merchant data and aggregated in the “Analytics” tab. Within a transaction’s details, click the category to change it or create your own custom categories. This feature is only available on the web version of online banking (not on our mobile app).
What’s the difference between instant and manual linking?
When linking an external bank account within Walden’s online banking (from Money Movement > Transfers > Add Account), there are a few options. The “Instantly Add an External Account” option prompts you to login to your other bank to authorize the connection. However, we’re dependent upon the data provided to us, so this method is only compatible with some institutions. If instant linking doesn’t work with your other bank, you can select the option to "Manually Add an External Account." This is the old-fashioned way of verifying you own an account, in which you'll be prompted to enter the account number and routing number. Then, wait a 1-2 days to find the micro-deposits we send over (between $0.01 and $0.99). Finally, log back into your Walden account, scroll to the bottom of the dashboard, and click "confirm" on the banner to enter those amounts.
What is account aggregation?
When instant linking an external account, you may be asked if you’d like to enable aggregation. This optional feature displays the live balance of the external account on your Walden dashboard. Compatibility varies based on the data provided to us by your other bank, and opting in or out of aggregation won't affect your ability to make transfers.
Why don’t the account numbers match on the external account I linked?
When instantly linking an external account in Walden’s online banking, we request data from the other bank. Sometimes they intentionally mask the real account numbers for security reasons. Chase Bank, for example, is known to provide “substitute account numbers” when sharing data. You will then see an unfamiliar account number in your Walden online banking and in transaction notifications from us. Rest assured, this won’t affect any transfers! Consider renaming accounts (use our nickname feature) to keep track of which accounts you’ve linked.