Hello, Partner!

We're happy you're here

Thank you for supporting our mission: to enable anyone to make positive and lasting change in our local food ecosystem. Below are FAQs to help you get set-up with your organization's new account. Have questions not answered here? Don’t hesitate to call, email, or send us a message through the Message Center.

Frequently Asked Questions

about accounts for organizations

Contact Us

What's the best way to get in touch?

Our phone number is (603) 227-6801. We're available 8AM-4PM (Eastern Time) Monday through Friday (except federal holidays).

We're also available via email: partners@waldenmutual.com.

We recommend using the secure Message Center in online banking and our mobile app to discuss any account details.

Send any mail to us at:
Walden Mutual Bank
66 N. Main Street
Concord, NH 03301

To activate your debit card, call (800) 992-3808. To report it lost or stolen, call (800) 472-3272.

Information on our accounts

What kind of account is the Grow Local Business Account?

Our Grow Local Business Accounts serve as checking and operating accounts for all types of businesses. It comes with support for transfers via ACH, wire, and bill pay - plus mobile check deposits though our mobile app. Other features include employee subuser accounts, debit cards, and the ability to sync balance and transaction information with Quickbooks Online. Additional insurance above the FDIC insured $250,000 is available upon request.

What kind of account is the Grow Local Community Account?

Our Grow Local Community Accounts are for non-profits. They have all the same features as the Grow Local Business checking account – except with interest! Read more about our Grow Local Community accounts here.

What's the minimum initial deposit?

While we require a $100 minimum initial deposit, we encourage you to initially deposit at least $1,000 into any Grow Local Business or Community accounts within 60 days of account open.

Are there fees on the accounts?

Our Grow Local accounts don't include any monthly maintenance fees. For a full inventory of our account fees and charges, visit our Account Charges page.

Opening an account

What do I need to apply for an account for my organization?

You’ll need to complete our account application, which asks questions about your organization and account usage. Additionally, we will need the following organization documents:

Articles of Incorporation (or a state certified Business Formation or Organization certificate alongside your EIN/SS4 award letter) and the organization’s 501(c) document (if a non-profit)
Organization's W9
Beneficial Ownership Form (listing any individual or entity that owns 25% or more in the entity)
Corporate Resolution (if a non-profit or C Corp)

How long does the application process take?

Once we receive all the requested materials and individual identification information, it usually takes 5 business days to complete our internal review and communicate next steps.

Can I open a second account for my same business?

Yes! We allow up to 5 accounts per organization (and consider exception requests on a case-by-case basis). We require a minimum initial deposit of $100 per account. Please reach out to us via the Message Center to submit your request.

How do I open a CD?

You'll first deposit at least $1,000 (the minimum initial deposit to open a CD) into your Grow Local account. You'll then submit a CD request (under "Accounts" > "Open a CD" within online banking or our mobile app) that includes the amount and term. When we receive your request, we transfer the funds from your Grow Local account to your new Local Impact CD. Once complete, you'll receive a receipt in the Message Center.

Notes: Rates are subject to change daily and are always current on our website. Once opened, you cannot make changes to the CD's term or add additional funds until maturity. The interest will compound daily and be deposited into the account monthly. Penalties apply for closing the account or making withdrawals before the maturity date. See Account Charges for full details.

What happens at CD maturity?

CDs are set to auto-renew at the same term with the rate posted as of the maturity date, however you have a 10-day grace period after the maturity date to make a change. Prior to its maturity, you will receive a notice via mail at the mailing address on file for your organization with your options. Additionally, you can submit a CD maturity request through online banking: "Communications" > "Account Service Request" > "CD Maturity Change".

Can I link my personal account and accounts for my organization?

You can access your personal accounts and accounts for your organization under a single login. Simply submit a request via the Message Center.

Getting Setup: Online Banking, Checks, Debit Cards

How do I register my organization's account for online banking?

Head to our website, click “My Account”, then ‘Register.’ Make sure to click "Register my business account". Follow the prompts to define a username and password.

Where do I login?

Easy! Click “My Account” in the upper righthand corner of any page on our website.

How do I navigate online banking?

Accounts – View your Grow Local accounts, CD accounts, and/or loan accounts here. Transaction details will show your credits and debits. The down arrow above "Descriptions" will allow you to download your transaction details in various formats (including for upload to Quickbooks Online).
Money Movement – Initiate transfers via ACH, wire, and bill pay using accounts at Walden or other financial institutions.
Business Services – Set up and manage subusers and payees under "Admin Configuration". View basic reports under "Reports".
Communications – Submit requests for things like debit cards or checks, or changes to transfer limits under "Account Service Request". View your monthly statements under "Documents". Or shoot us a note if you have a question in the Message Center!
Tools – Adjust your account settings or set alerts.

How do I set up the mobile deposit app?

Head to the Apple App Store or Google Play Store. Search "Walden Mutual Mobile Banking" and download. Once downloaded, open the app and enter the same username and password you use to access online banking via the web.

How do I order checks?

Please request checks in online banking through "Communications" > "Account Service Request" > "Order Checks". All check orders must be submitted by a signer on the account. To view our check products, send us a message through the Message Center in online banking. If you plan to order checks elsewhere, we can (upon request) provide a MICR spec sheet.

How do I order a debit card?

Please request debit cards in online banking through "Communications" > "Account Service Request" > "Order Debit Card". Debit cards typically take 10-14 business days to arrive and are mailed to the organization's address as listed on the account.
‍
The request for debit card(s) must come from a signer. If you are requesting debit cards for non-signers to the account, there are additional steps required. Please email us at partners@waldenmutual.com.

How do I activate my debit card?

You have 60 days to activate your debit card. To activate the card, please call 1-800-992-3808. You will be prompted to enter the organization’s phone number and your SSN.

If you run into issues activating your card, give us a call at (603) 227-6801 to troubleshoot.

What are my debit card limits?

For security reasons, your debit card has transaction limits. Transactions may be declined if your limits are exceeded. Limits are for a 24-hour rolling period (not a calendar day).

For ATM withdrawals: $1,010 total
For point of sale purchases: $5,000

Request a debit card limit change by going to "Communications" > "Account Service Request" > "Limit Change - Debit Card Purchase or ATM Cash Withdrawal".

How do I withdraw cash?

You can go to any ATM to withdraw cash. We reimburse up to $15 per month in ATM fees (domestic or foreign). Reimbursements are issued as statement credits on the 15^th of each month.

Can I order a scanner if I have a high volume of checks?

Yes! Please reach out to partners@waldenmutual.com if interested in ordering a scanner.

How do I integrate with Quickbooks?

You can download your transaction history and manually upload to your Quickbooks account under "Accounts" > "Transactions". Click on the little blue down arrow to select "Download Transactions". Select the Quickbooks format.

Alternatively, you can directly integrate your account with Quickbooks. Quickbooks provides a range of options - which you can review here.

How do I integrate with other platforms like Zelle or Bill.com?

We do not currently offer Zelle. However, you can link your Grow Local account and debit card to other P2P apps like Cash App and Venmo. For any third-party platforms (ex. Bill.com, Stripe, Gusto, etc.) that link to external bank accounts via routing and account numbers, simply enter your Walden information to integrate.

Where can I view my monthly statements?

You can view monthly statements under "Communications" > "Documents" > "Statements" in online banking. If your statements aren’t appearing, proceed to "Communications" > "Documents" > "Subscription Settings" and click the gear icon to confirm that all accounts are set to online delivery.

Where can I get a bank letter verifying my account information?

You can request a bank letter in online banking through "Communications" > "Account Service Request" > "Account Verification Letter".

Help! I forgot my password and/or username!

Not a problem! You can reset username or password by clicking “My Account” in the upper righthand corner of any page on our website, and then clicking "Forgot username/password".

Subusers

My subuser didn’t seem to get their username.

When you set up a subuser, they automatically receive an email with a temporary password - but their username is not included. Securely communicate the username that you defined for them via a separate method.

Help! My subuser can’t seem to submit a mobile deposit check.

Make sure the "Remote Deposit Capture" permission is toggled on under "General Permissions", and that the "Transfer Funds Into" permission is toggled on under "Account Access" (within "Business Services" > "Admin Configuration" > "Users").

I’d like to approve any transactions that my subuser sets up.

The subuser must have the "Submit" access level set for the relevant transaction type under "Payment Permissions" (within "Business Services" > "Admin Configuration" > "Users"). Then, toggle on "Dual Authorization Above" and set the amount to "$0".

Money Movement

How do I fund my account?

Here are five easy options for moving money into your account:

Initiate an ACH transfer out from another bank using our routing number (011402121) and your Grow Local account number.
Link an external account within online bank or our mobile app ("Money Movement" > "Single ACH" > "Add Account") and initiate a transfer in.
Deposit a check using your device camera and our mobile app ("Check Deposit").
Initiate a wire transfer from another bank to Walden. View instructions here.
Mail a check to Walden Mutual Bank, 66 North Main Street, Concord, NH 03301. Make it out to yourself, and write "For Deposit Only" on the back - along with your Grow Local account number. Do not sign the back.

How do I wire funds to my account?

We use an intermediary bank, Atlantic Community Banker's Bank, for incoming wires. It’s a different routing and account number - so review the wire instructions on our website!

When will my funds be available?

Checks: The first $225 is available same-day, and the remaining balance will be held for 2 business days. For checks totaling over $5,525, the amount exceeding $225 will be held for 5 business days. The daily cut-off for check processing is 3PM ET; checks deposited after the cut-off will be processed the following business day.
ACHs: Subject to our funds availability policy, but generally ACH transactions post by 4PM ET on the 3^rd business day.
Wires: Once we receive an incoming wire to your account, we post it same-day.

When do I need to submit an outgoing transfer by?

All wires need to be submitted by 3PM ET (2PM ET if an international wire) to be processed same-day. Similarly, all ACH transactions must be submitted by 3PM ET to be posted same-day, if approved. Note that ACH transactions may take 2-3 days to arrive and/or be posted at the receiving financial institutions depending on their policies.

When submitting an ACH transaction, the date picker within online banking will only allow date selections 2 days or more in the future. This is the intended "delivery date" by which the receiving financial institution will receive the funds. We send out ACH transactions same-day if received by 3PM ET.

What is Bill Pay and how do I use it?

Bill pay is an alternate way of making payments within online banking and our mobile app, including single or recurring transfers to individuals or businesses.

Some commonly-used payees (i.e. utility providers, credit card issuers) will be enabled for electronic payments. For others, you'll provide payment information and the payee will receive a paper check in the mail. An estimated delivery date is provided for all payments.

The account you are paying from must have available funds equal to (or greater than) the payment amount on the date the payment is delivered, or the payment may not be completed.

To access in online banking: "Money Movement" > "Bill Pay"
In our mobile app: "More" > "Money Movement" > "Bill Pay"

What are the limits on my account?

All mobile deposit checks have a limit of $10,000 one-time or daily, $25,000 weekly, and $35,000 total monthly. If you have high check volume, please request a limit increase by going to "Communications" > "Account Service Request" > "Limit Change – Check Deposit".

To view your ACH limits within online banking, setup an ACH template under "Money Movement" > "Batch ACH", and then add payees to the batch. You will be able to view the daily, weekly, and monthly limits from the "Show ACH Limits" dropdown.

To view your wire limits within online banking, go to "Money Movement" > "Wires". "Show Limits" appears under the Amount section.

If you need a limit increase either temporarily or permanently, please submit a request through "Communications" > "Account Service Request" > "Limit Change – ACH & Wire".

How do I transfer between my accounts?

Transferring funds between your Walden deposit accounts is easy! First, link the accounts. Go to "Money Movement" > "Single ACH" > "Add Account" > "Link to another Walden Mutual Partner’s account to send money" to link the two accounts.

How can I send or receive an international transfer?

If you are sending an international wire, please reach out to us at partners@waldenmutual.com to receive our international wire form. If you are receiving an international wire, please review our wire instructions.

‍We can receive international ACHs, but are not currently setup to originate international ACH transactions.

Loan Questions

How do I make a loan payment?

Email the team at lending@waldenmutual.com.

How do I make a loan advance or paydown from a line of credit?